Service Planning Coordinator page is loaded

Service Planning Coordinator

locationsDubai time typeFull time posted onPosted Today job requisition idR0637434 Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.
We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.
The Service Planning Coordinator supports the Maintenance Technician and the Maintenance Supervisor regarding spares-related activities, such as material identification, availability check, material identification, material requisition processing, material reservation, and stock transfer.
Responsibilities :
Manages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to KONE SSC for input.
Enters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes/updates of maintenance plans in SAP.
Manages work center data changes and supports specific field supervisor tasks.
Supports in repair and maintenance visit planning and communication with customers.
Takes ownership of customer queries forwarded from the first level and follows up with the field supervisor
Creates planned service repairs when needed and supports technician and supervisor in material-related requests (PR creation, check availability, and follow up on delivery)
Sends customer letters and supports mass updates in maintenance contracts
Maintenance contract termination: Processes maintenance contract cancellation requests, and informs Billing Administrator when invoice cancellation or credit note creation is required
Supports preparation of new maintenance contracts from NEB or competition for renegotiations
Supports VB Sales activities (documentation, quality checks, internal handover packs, etc.)
Carries out data checks and quality audits for new contracts from the KONE Shared Service Center
Supports specific tasks from sales (eg contract creation)
Takes ownership of customer queries forwarded from the first level and follows up with salespersons and other services to get a response.
Responsible for understanding equipment in service types and their spare part needs. Update's spare part data for new offering extension
Supports key customer sites’ spare part planning in terms of identifying critical spares.
Supports Service Technicians with identification of material needed.
Identifying the best source of supply for urgent material requests
Responsible for material identification for planned service repairs.
Requirements
Higher vocational diploma in technical or commercial sciences
Good verbal and written English communication skills
Basic skills with MS Office tools and applications
User knowledge of SAP is an asset
Contractual and financial understanding
The capability to have a basic technical understanding is an asset.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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